Privacy Policy

This Privacy Policy ("Policy") describes how Dear Knots ("Company," "we," or "us") collects, uses, stores, and protects personal information obtained from users ("you" or "users") of the Knots scribing service. By using our services, you consent to the collection and processing of your personal information as described in this Policy.

Information We Collect
1.1 Personal Information: We may collect personal information from users when they register an account, make payments, or communicate with us. This may include your name, email address, postal address, telephone number, and credit card information.
1.2 Session Recordings: We may use audio recordings of therapy sessions. We collect these recordings solely for the purpose of generating session transcripts. It is important to note that we do not store personal information within these recordings and delete the recordings permanently as soon as the summary is generated.
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Use of Personal Information
2.1 We collect and use personal information for the following purposes: Providing and improving our services: We use your personal information to deliver the session summaries requested by psychotherapists and to enhance the quality of our services. Payment processing: We utilise your payment information to process transactions for the services rendered by Knot. Communication: We may use your email address or other contact information to send you important updates, service notifications, or other relevant information related to our services.

Data Storage and Security
3.1 We take reasonable measures to protect the personal information we collect and store. Session recordings are securely stored for a temporary period until the completion of the session summary process. However, it's important to note that we do not retain personal information within these recordings.
3.2 Summary reports generated from the session recordings are stored in our secure servers, with all personal information anonymised. We implement industry-standard security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.
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Sharing of Personal Information
4.1 We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may disclose personal information under the following circumstances: With your consent: We may share your personal information if you provide us with explicit consent to do so. Compliance with laws: We may disclose personal information if required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
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Your Rights
5.1 You have certain rights regarding your personal information. You have the right to:Access, correct, or update your personal information by logging into your account or contacting us. Object to the processing of your personal information, subject to legal limitations. Request deletion of your personal information, subject to our data retention policies and legal obligations.

Third-Party Websites and Services
6.1 Our services may contain links to third-party websites or services that are not owned or controlled by us. This Policy applies solely to information collected by our services. We encourage you to review the privacy policies of any third-party websites or services you visit.
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Children's Privacy
7.1 Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.

Changes to the Privacy Policy
8.1 We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Policy on our website.