Terms of Service

1. Terms of Service
Welcome to Knots! These Terms of Service (this “Agreement” or “Terms”) form an agreement between you (“you” or “User”) and Dear Knots (“Knots,” “we,” or “us”) regarding the provision of Knots' platform that enables Users to enter online sessions with healing professionals, which include psychotherapists, coaches, psychiatrists, body workers, spiritual directors, physicians, healers, nurses, and anyone who meets with clients for the purposes of healing and growth.You must read, agree to, acknowledge, and accept all of the terms and conditions contained in this Agreement in order to use our website and all affiliated websites, including mobile websites, owned and operated by us, our predecessors or successors in interest, or our affiliates (collectively, the “Websites”), all services, applications, software, features, and products that are accessible through our Websites (“Platform”) that link to or reference this Agreement (collectively the “Services”), whether provided by us or our affiliates. The materials contained in the Services are protected by applicable copyright and trademark law. Your use of the Service is subject to the terms of this Agreement, which may be updated from time to time.By using the Websites and the Platform, you agree to these Terms and to the other policies we post. Please read them carefully and let us know if you have any questions. For information about our data practices, please see our Privacy Policy.We may modify these Terms at any time and at our sole discretion. By continuing to use the Services, you consent to the updated Terms. We invite you to check this page regularly for updates to these Terms.

2. Abusive Conduct
The Platform cannot be used for actions that are illegal, against good morals, or exploit the Platform in a technical way. If a User acts in this way, Knots has the right to immediately terminate this Agreement with such User and restrict or prevent their use of the Platform.
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3. Being a User
The User is a person who uses the Platform to enter online therapy sessions led by a healing professional of their choosing (“Session”). To become a User, the person will need to receive a link from their healing professional (“Customer”) with an invitation to join a Session.The User does not create an account on the Platform and uses the Services by clicking on the link in the invitation to join a Session.To use the Platform and enter sessions, you must be at least 18 years old. For Users under the age of 18 or anyone else who has a legal representative (e.g., a legal guardian), parental permission or consent of the relevant legal representative is required to use the Platform.
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4. Fees
The Services of Knots are provided to the Users without any charge. Any fees and payments associated with Services are paid by the Customer (i.e., the healing professional). Knots is not responsible for your internet access fees or mobile data usage (or other means of connecting) while you use our Services.

5. Restrictions
You represent, warrant, and agree that you will not (by yourself or through a third party):Use the Platform to pursue any abusive conduct as outlined in Section 2 of these Terms;Use the Services to pursue any illegal activities as defined by the law of any applicable jurisdiction; Sell the Services to a third party without explicit consent of Knots; Modify or reverse engineer the Services; Attempt to compromise the security of the Platform and/or the Websites; Impersonate another person; and Give access to the Services to any third party by using your login account credentials. We are making our best effort to implement industry-standard security measures in our Services. You are responsible for keeping your data safe. Users are not allowed to use the Services and the Platform within the territory (or in the interests of business conducted in the territory) of the Russian Federation.

6. Knots' Role
We proactively monitor the usage of Knots to make sure Customers (i.e., the mental health clinicians using the Platform) and Users follow these Terms. We also investigate reports of potential violations. In most cases, we will work with Customers and Users to resolve any potential violations and allow the Customer or User to continue using Knots. Terminating Customers' accounts is not an action we take lightly and is done only in the most extreme cases.Knots reserves the right to restrict or remove a Customer or a User from the Platform, including if they violate our Platform policies as outlined in the section ‘Restrictions.’Please let us know if you notice any potential violations of these Terms.

7. Knots' Creations
The materials displayed or available on the Platform, Website, or through the Services, including text, graphics, data, articles, comments, and Customer submissions (the “Content”), are protected by copyright and other types of intellectual property laws. You are responsible for all Content you contribute to the Services and represent and warrant that you have all rights necessary to do so. All Services and Platform-related intellectual property, including trademarks, copyrights, and proprietary technology, remain the sole property of Knots. You shall not acquire any right, title, or interest in the Intellectual Property except for the limited rights of use expressly set forth in these Terms.

8. Indemnity
To the fullest extent allowed by applicable law, you agree to indemnify and hold Knots, its affiliates, officers, agents, employees, and partners harmless from any and all claims, liabilities, damages, losses, and expenses arising from or related to third-party claims due to (a) your use of the Services and (b) your violation of these Terms.

9. Warranty Disclaimer
All Services and the Platform are provided “as is” and without warranty of any kind. Any warranty of merchantability, fitness for a particular purpose, non-infringement, and any other warranty is excluded to the greatest extent permitted by law.

10. Limitation of Liability
To the fullest extent permitted by applicable law, Knots, its affiliates, officers, employees, agents, suppliers, and licensors will not be liable for any indirect, consequential, special, incidental, punitive, or exemplary damages, or loss of use, data, business, revenues, or profits, including damages for lost goodwill, work stoppage, or computer failure. Our liability for damages is limited to 500 GBP. We are specifically not liable for losses caused by conflicting contractual agreements.

11. Assignment
Knots may assign this Agreement to a third party at any time. We will notify you about such assignment, which will be effective upon receipt of our notice.

12. Dispute Resolution and Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of England and Wales.

13. Miscellaneous
These Terms constitute the entire agreement between you and us. If any provision is found unenforceable, it shall be modified to the extent necessary to enforce it, and the remainder of the Terms shall remain in force.For any questions, please contact us at hello@dearknots.com.